Patients Bill Of Rights

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Patients Bill Of Rights 2016-10-24T14:00:19+00:00

You Have the Right…

  • Not to be denied participation in all treatment services based on the grounds of race, color, creed, sex, sexual orientation, national origin, disability, diagnosis, religion, age, or socioeconomic status.
  • To receive considerate and respectful care.
  • To reasonably expect, from staff members responsible for your care and welfare, complete and current information concerning your condition.
  • To know by name and position the staff members responsible for your care.
  • To reasonable consideration of your privacy.
  • To be treated with respect and full recognition of your dignity, individuality, and reasonable cultural needs.
  • To expect a reasonable response to your requests.
  • To be free from all forms of abuse or harassment, neglect, or exploitation.
  • To be reasonably informed at the time of check-out of medical or ancillary services charges.
  • To be afforded the opportunity to participate in planning and implementing your treatment program, and to refuse care, treatment, or services in accordance with law and regulation.
  • To the maintenance of confidentiality of your clinical record.
  • To access information contained within your medical record.
  • To be informed, when appropriate, about the outcomes of care, including unanticipated outcomes.

You Have the Responsibility…

  • To be honest about matters that relate to you as a patient.
  • To provide staff with accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters pertaining to your health.
  • To report any perceived risks in your care.
  • To report any unexpected changes in your condition to those responsible for your care and welfare.
  • To follow the care, service, or treatment plan developed.
  • To ask any questions when you do not understand or have concerns about your plan of care.
  • To understand the consequences of the treatment alternatives and not following your plan of care.
  • To know the staff who are caring for you.
  • To be considerate and respectful of the rights of both fellow patients and staff.
  • To honor the confidentiality and privacy of other patients.
  • To be considerate of the property of Arizona Pain Specialists.
  • To assure the financial obligations of your healthcare are fulfilled as promptly as possible.

How to File a Complaint

Verbal complaints can be made by calling the main number at 480-563-6400 and asking for the clinic administrator or asking in-person for the clinic administrator while on the premises.  Written correspondence addressed to the clinic administrator will be handled in the same manner.  All complaints will be dealt with in a timely manner. In the event that a complaint is not resolved to the satisfaction of the patient or their representative, they may also contact the clinic directors: Dr. Paul Lynch and Dr. Tory McJunkin, by calling and leaving a message at our main number 480-563-6400.

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