You Have the Right…
- Not to be denied participation in all treatment services based on the grounds of race, color, creed, sex, sexual orientation, national origin, disability, diagnosis, religion, age, or socioeconomic status.
- To receive considerate and respectful care.
- To reasonably expect, from staff members responsible for your care and welfare, complete and current information concerning your condition.
- To know by name and position the staff members responsible for your care.
- To reasonable consideration of your privacy.
- To be treated with respect and full recognition of your dignity, individuality, and reasonable cultural needs.
- To expect a reasonable response to your requests.
- To be free from all forms of abuse or harassment, neglect, or exploitation.
- To be reasonably informed at the time of check-out of medical or ancillary services charges.
- To be afforded the opportunity to participate in planning and implementing your treatment program, and to refuse care, treatment, or services in accordance with law and regulation.
- To the maintenance of confidentiality of your clinical record.
- To access information contained within your medical record.
- To be informed, when appropriate, about the outcomes of care, including unanticipated outcomes.
You Have the Responsibility…
- To be honest about matters that relate to you as a patient.
- To provide staff with accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters pertaining to your health.
- To report any perceived risks in your care.
- To report any unexpected changes in your condition to those responsible for your care and welfare.
- To follow the care, service, or treatment plan developed.
- To ask any questions when you do not understand or have concerns about your plan of care.
- To understand the consequences of the treatment alternatives and not following your plan of care.
- To know the staff who are caring for you.
- To be considerate and respectful of the rights of both fellow patients and staff.
- To honor the confidentiality and privacy of other patients.
- To be considerate of the property of Arizona Pain Specialists.
- To assure the financial obligations of your healthcare are fulfilled as promptly as possible.
How to File a Complaint
Verbal complaints can be made by calling the main number at 480-563-6400 and asking for the clinic administrator or asking in-person for the clinic administrator while on the premises. Written correspondence addressed to the clinic administrator will be handled in the same manner. All complaints will be dealt with in a timely manner. In the event that a complaint is not resolved to the satisfaction of the patient or their representative, they may also contact the clinic directors: Dr. Paul Lynch and Dr. Tory McJunkin, by calling and leaving a message at our main number 480-563-6400.